Return & Refund Policy

Last updated: October 15, 2025

1. Return Period
You may return eligible items within 7 days from the date you receive your order.
After this period, we are unable to accept returns or issue refunds.

2. Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of delivery without giving any reason.

To exercise this right, please contact us at support@lavente.vip before the withdrawal period expires.
Once you notify us, we will provide you with return instructions and confirmation.

3. Return Eligibility
To be eligible for a return:

  • The item must be in the same condition that you received it — unused and with our original tags still attached.

  • All original packaging, dust bags, and accessories (if applicable) must be included.

Returns are accepted in the following cases for all customers:

  • The item fails an authentication process conducted by a recognized entity;

  • The item you received differs substantially from the description or photos on our website.

4. How to Start a Return
To initiate a return, please email support@lavente.vip with your order number, reason for return, and photos (if applicable).
Once your return is approved, you will receive a confirmation and return instructions.

Return Address:
LuxuryEliteFinds Returns Department
Please contact us for detailed return address which depends on your location.

5. Packaging and Return Shipping

  • Please pack your item securely in its original packaging (if available) and ensure that all tags remain attached.

  • The item must be shipped back to us within 7 days of approval.

  • Unless the return is due to an authentication problem or our error, the customer is responsible for return shipping costs.

  • For returns related to authentication issues, we will provide a prepaid return shipping label at no cost to you.

6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10–14 business days.

Original shipping fees are refundable only for approved authentication-related returns or order errors caused by us.

We do not offer refunds in the form of store credit, and we charge 5% payment processing fee and a 30$ handling fee.

7. Non-returnable Items
Certain items may be non-returnable for hygiene or authenticity reasons (e.g., small leather goods, accessories, or items explicitly marked “Final Sale”).
Such designations will be clearly shown on the product page prior to checkout.

8. Contact Us
If you have any questions about your return or refund, please contact:

Email: support@lavente.vip
Company Name: HK HOTKAY TECHNOLOGY LIMITED
Address: 144-150 Tai Lin Pai Road, Flat A 15/F, Goldfield Ind Bldg, Kwai Chung, New Territories Hong Kong SAR